Privacy policy by room-for-rent-rotterdam

Your privacy is of the utmost importance to us. We handle your details very carefully throughout our entire work process. In this privacy policy we would like to explain – in the clearest language possible – what we do, why and what that means for you.

First of all, we promise you that:

we are transparent about the way in which and the purposes for which we process your personal data
we use appropriate techniques to protect your personal data
you have a high degree of control over your personal data
we are accessible and available if you want to communicate with us about your privacy

If you feel there is anything missing from this privacy policy, please let us know by sending an email to info@room-for-rent-rotterdam.com!

Who is this privacy policy for?

We treat our visitors and their personal data with care. We want to enable you as a visitor to find, modify and use your personal data in the way that suits you best, always keeping our privacy promise.

Below we have listed everything for you. This policy applies to all personal data we obtain about you as a visitor through your use.

What personal data does we process?

We processes the following data from you, that may be personal data insofar they can be traced back to you as an individual:

A.) Account information, information, such as e-mail address and password, such as name and gender, household information and information you use to make your search easier, such as the Objects you save and the comments you save with an Object.

B.) Information you supply us with so we can provide you with a service, such as the content of contact requests and other service requests, When using, we also might collect your GPS data to enable ‚map search‘ and to enable you to set a current location in a search.

C.) Automatically generated data, such as IP addresses, device ID and browser data that we collect through cookies, among other things

D.) Information about the way you use the platform such as which services you use and which Objects you find interesting. This information is used to build a profile on the basis of which we can personalise the platform and our services (for more information see below ‚What about profiling?‘)

E.) Feedback data that we use to improve our services, such as data that you fill in on feedback forms or surveys relating to our platform and our services or data that you provide via the ‚report an error‘ option.

F.) Correspondence data, such as data in e-mails you send or messages you send to us via social media

G.) Object data, such as photos, address data, maps, m2, year of construction and other characteristics

H.) Identification details, such as a copy of your proof of identity (without BSN and passport photo) in the event of exercising your rights as a data subject

Why does we process personal data?

In short, it is necessary to process personal data in order to provide and improve our services, and to ensure our platform remains secure, fast and always available. It is also necessary to process personal data in order for our contact to run smoothly.

Below is a detailed description of which personal data we process for which purpose and the legal grounds for doing so.

Purpose	Personal data	Principles
Provision of services	A. Account details B. Data for the provision of services D. Information about the way you use the platform G. Object data	1. Agreement; 2. Legal basis: insofar as it concerns financial information 3. Consent: as far as it concerns GPS data that we process or data processed via cookies.
Improving services	A. Account details B. Data for the provision of a service C. Automatically generated data D. Information about the way you use the platform E. Feedback data F. Correspondence data G. Object data	Justifiable interest: we use the data to tailor our services as closely as possible to the needs of our users. To limit the impact on privacy, we use data on an aggregated level wherever possible. If we engage third parties for this, we make good agreements with them to safeguard privacy.
Security and reliability of our platform	C. Automatically generated data D. Information about the way you use the platform E. Feedback data F. Correspondence data	Justifiable interest: we use the data to ensure the quality of our service and to guarantee the availability, integrity and confidentiality of the (personal) data we process.
Customer contact	F. Correspondence details	1. Agreement 2. Justifiable interest: We process your data to provide you with the best possible service. You are in control of what information you provide us with.


Targeted ads and showing personalized content	A. Account details B. Data for the provision of a service C. Automatically generated data D. Information about the way you use the platform G. Object data	1. Consent 2. Justifiable interest: we may process your pseudonymized data to show you relevant advertisements. We use security measures such as hashing to limit the privacy impact. If we engage third parties, we will enter into legally required arrangements with them to secure privacy. We also ensure that we show relevant advertisements on a low frequency.
Identification in order to implement requests from data subjects	H. Identification data	Legal obligation

How does we obtain personal data?

Most of the personal data we have at our disposal is provided by you as a visitor. This happens for example when, make an inquiry, use another service or when you contact us.

With regard to data that we obtain through social media channels that you use yourself, we refer to the information under ‚What about social media?

In addition, we processes automatically generated data, such as the page you visited, your IP address and browser data. This is done using cookies or similar techniques.

We also considers Object data to be personal data, insofar as these can be traced back to an individual.

It is also possible that a friend, family member or other acquaintance gives your e-mail address to us, so that we can draw your attention to an Object.

How long are personal data stored?

We only keep your personal data for as long as we need it for the purpose for which we process it or to comply with our legal obligations. We use the following criteria to determine how long we keep data:

If you use our webside, we will retain your personal information for as long as we need it to provide and improve that service. Or until the moment you want to delete them.
If you have given your consent to receive e-mails, we will retain your personal data until you withdraw your consent. Once you do so, we will retain personal data necessary to demonstrate when you gave your consent and when you withdrew it.
Personal profiles that we have based on profiling (see below under ‚What about profiling?‘) are stored for a maximum of 12 months.
In principle, we publish Object data for 1 year after the date on which the Object was deregistered. We retain Object data for as long as we need it for the provision and improvement of our services.
If cookies or similar techniques are placed on your computer, we indicate their retention period in our cookie policy.

Who does we share personal information with?

For the purposes described above (see ‚Why does we process data?‘) we work with third parties. We share (part of) your personal data with them.

If you leave your details on our platform, we will (if necessary) share your personal details with the party.

When third party advertisements are placed on our platform, it is possible that third parties collect personal data, such as your click behaviour on the our platform. For more information about this, see our cookie policy.

A visitor also has the possibility to share Objects on social media or via e-mail with others using the platform.

How does we protect personal data?

To prevent someone else from unlawfully using or processing your personal data, we have taken appropriate technical and organisational measures. We use physical (access) security, passwords, password encryption, bot detection, encryption (of storage and communication channels) and pseudonymisation of data. We take these measures partly on the basis of our security policy, which we regularly evaluate and amend where necessary.

As part of the organisational measures taken, we have made agreements with these third parties to protect your personal data, including agreements on the technical and organisational measures they need to take and demonstrate to us.

What about social media?

We do not include any functionalities of social media, such as like buttons or pixels, on our platform. We do have profiles on social media channels such as Twitter and Facebook ect. and link to them on our platform. This privacy statement of us applies to the processing of personal data obtained by us via a social media channel. All of the information that the social media channel obtains from you, falls under the social media channel’s own privacy statement.

What about iFrames and other third-party websites

On our platform, services and information are also offered by third parties in a so-called iFrame. These pages seem to run within our platform, however the content of an iFrame is not managed by us, but by the third party that offers you services or information in the iFrame. The personal data you enter in the iFrame will go directly to the third party and will therefore be subject to the privacy and cookie policy of that third party. We do not process these personal data itself. If an iFrame is being used, we clearly indicate this on our platform.

In addition,our privacy policy does not apply to the data you leave on that site and/or the data processed on that site.

What about profiling?

In short, profiling is the collection of characteristics, interests and data about you as a visitor. Based on this, a profile can be created, so that you can receive targeted and relevant information. We do this on the basis of data that we generate using cookies and similar techniques (see our cookie policy), combined with other personal data, such as your surf and click behaviour, what you enter, what you enter when using our services , which Objects you view and what you are looking for. You will not be withheld Objects or other content based on these activities.

What are your rights?

You have control over your personal data. You are entitled to clear, transparent and understandable information. You can always view, modify or delete the personal data you have entered.

In addition, you can contact us to view the personal data from you that we processes, free of charge. You can also request that we changes or deletes your personal data. We may also transfer personal data under certain circumstances. Moreover, you can request that we limit the processing of your personal data.

You may always object to the processing of your personal data where we do this on the basis of our justifiable interests.

Where we use your personal data on the basis of your consent, you can withdraw that consent at any time.

You can easily remove or block cookies and similar techniques yourself. See our cookie policy.

If you make a request regarding how we handle your personal data, we may ask you to identify yourself if necessary. If you send us a copy of your passport or other proof of identification for that purpose, we will ask you to make your passport photo illegible .

Questions or comments?

Do you have any questions or comments about privacy? Do you disagree with the fact that or the way in which we processes personal data about you? Or would you like to get in touch with the Data Protection Officer?

Please send an e-mail.

We take all questions, comments and requests seriously and would like to stay in touch with you about your privacy, even if there is something you are not satisfied with. Of course, we prefer to resolve complaints with you directly.

We reserves the right to change this privacy policy and advises you to check this page regularly. Changes in our privacy policy will be announced by e-mail or on our platform.